Warranties and certifications
Produits Neptune quality
This logo certifies that your product has been inspected and tested by our specialists and that it is compliant with our high Produits Neptune quality standards.
ICC-ES Certification
Our products and their components have received ICC-ES certification, which attests to their quality and reliability.
UPC
IAPMO: Our toilets have received UPC certification.
WaterSense
Our toilets have received WaterSense certification.
Certification ECORESPONSIBLE
Our products have been certified ecoresponsible, recognizing Produits Neptune’s initiatives towards limiting its environmental footprint.
Warranty
Each Produits Neptune product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts and labor for repairs only and does not cover additional costs related to defective product replacement.
BATHTUBS AND SHOWERS
ACRYLIC SHELL: Produits Neptune guarantees that acrylic units are free of any defects in materials and workmanship under normal use and service for a lifetime period starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
OPTIONS
GENERAL: Chromatherapy, neck pillows, handles and other options. Limited 5-year warranty against manufacturing defects for all parts.
DOORS
Limited 10-year warranty against manufacturing defects, including the wheels covers parts other than gaskets, magnets & installation hardware which have a 1-year warranty against manufacturing defects. 1-year warranty on glass breakage and on the Easy-Clean.
TOILETS
PORCELAIN: Limited 5-year warranty against manufacturing defects.
PARTS: Limited 5-year warranty against manufacturing defects for parts inside tank; Limited 1-year warranty for installation hardware.
SEATS: Limited 1-year warranty against manufacturing defects.
Neptune warrants the individual glue up tile from manufacturing defects in the structure of the tile for ten (10) years. Discoloration from ultra-violet (UV) or sunlight is warranted for five (5) years. There is no warranty against discoloration or other damage from food or cooking items, cleaning implements, cleaners or other chemicals or compounds used to install or clean the tile.»
SINKS
Limited 1-year warranty against manufacturing defects.
DRAINS
Limited lifetime warranty against manufacturing defects on all parts including cartridges.
SHOWER TOWER: Limited 3-year warranty on Chrome finish and hand shower limited 1-year warranty on Chrome finish
DRAINS: Limited lifetime warranty for Chrome finish.
PARTS: Limited 1-year warranty against manufacturing defects.
IMPORTANT!
- When a showroom product is sold, the warranty period begins on the date of purchase from Produits Neptune by the retailer.
- For commercial use, all products have a 1-year warranty against manufacturing defects.
- The Produits Neptune warranty is solely for the personal household use of the original owner/user and starts on the date of purchase from Produits Neptune by the retailer. The warranty will take effect when the original owner/user presents the original bill of sale. The warranty is not transferable to subsequent owners. All products replaced or repaired by a qualified and certified technician during the warranty period will still be covered for the remainder of the original warranty.
- This warranty shall not apply in the case of non-compliant or incorrect operating procedures, breakage or damage caused by normal wear and tear, fault, negligence, abuse, misuse, misapplication, improper maintenance, alteration or modification of the product, as well as chemical or natural corrosion, fire, flood, or any other fortuitous event. This warranty shall not apply to stains or malfunctions caused by natural disaster, ferrous water, hard water or salty water.
- Like any product of lasting quality, Produits Neptune products and accessories require a certain amount of upkeep to preserve their finish. Clean your new Produits Neptune product with a mild soap, rinse thoroughly with warm water, and dry with a clean, soft cloth. Never use cleaning products containing abrasive agents, ammonia, bleach, acid, wax, alcohol, or solvents. Failure to comply with these maintenance instructions may invalidate the Produits Neptune warranty.
- No return on products sold in liquidation.
- No warranty on products sold in liquidation.
- No return on products sold with a system or option.
- No return on all products or parts (including replacements parts) valued at $100 or less.
- All systems and options automatically come in the same colour as the bathtub unless otherwise specified on the purchase order.
- No return on products sold more than 3 months ago.
- 1-year guarantee on purchased parts.
